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Returns Policy
If for any reason you are not fully satisfied with one of our products, Vision Scientific will gladly help you return the item either for refund or exchange within 14 days of the date you received your order.
Our current return policy and practices are in place to make the process simple and to keep the best interests of our customers in mind.
  • Requests for Returns must be made within 7 days after you have received your purchase.
  • A Vision Scientific customer service representative will contact you within 2-4 business days to provide you with a Return Merchandise Authorization Number (RMA#) and additional shipping instructions. This RMA# will only be valid for a period of 7 days after the date it was issued. Print the return label and RMA# and mark it on the packaging prior to shipping. You MUST have a Return Authorization Number in order to return any item. Please keep your original purchase order number nearby – you will need this for your Return Authorization to be processed.
  • Your return item must be mailed out within 14 days after you have received your purchase.
  • Your item must be in NEW and RE-SALEABLE condition in order to be accepted for return.
  • Return items must be shipped in the original packaging in order to receive a full refund less the original shipping and handling cost. The use of other packaging materials may result in a deduction of up to 20% from the refund amount.
  • Missing items or accessories from the return will result in a deduction of 25% or more from the refunded amount.
  • All returned goods will be subject to a 4.8% handling fee which will automatically be deducted from the refund amount.
  • Items that were initially shipped free of charge will have the original shipping amount deducted from the refund if returned.
  • Customs duty, taxes, and applicable handling fees are non-refundable.
  • Returns received without an RMA Number will be returned to sender COD.
Damaged Items
If your item arrives damaged, document any and all evidence with photos, and note it on the carrier’s delivery documents. Contact the shipping carrier to file a damage claim and request a Damage Claim Number as soon as possible. Have the shipping carrier pick up the item for return to Vision Scientific.
Inform the Vision Scientific customer service department as soon as you receive a file a claim with the carrier and provide us with all information and evidence of damages or defects (photos, delivery documents, damage claim number etc.).Please do not discard packaging or contents, as couriers often want to inspect the damaged merchandise and packaging to assist in the claims process.
Notifications of damaged goods after 14 days of receipt will be considered warranty issues and will be subject to the terms supplied in the individual items warranty information.
Wrong Items
If you have received an item in error that was not part of your original purchase, please contact our Customer Service Department within 14 days of receipt. You may be asked to complete our Return Authorization form and to provide photographic evidence prior to receiving a Return Authorization Number. After confirmation, you will receive a prepaid shipping label to be used for the return. Once we have received the item, the correct item will be immediately shipped to you. In the event you request a refund rather than an item exchange, the original shipping cost will be deducted from the refund amount.

Free Shipping

on orders over $75

8 hours/Mon-Fri Support

9am-5:30pm EST online chat online consultations

15-day returns

guarantee on your purchases